HostneTech Logo

Cancellation & Refund Policy

What You Need to Know (Last Updated: 24/08/2025)

At HostneTech, we understand that circumstances can change. Our commitment is to provide clear and transparent policies, ensuring you have a smooth experience when choosing our services. This article outlines the key aspects of our Cancellation & Refund Policy, designed to protect your interests and clarify the process.

Your Right to Cancel

HostneTech offers a straightforward cancellation window to give you peace of mind. You have the right to cancel your order within 30 days of receiving the services, without needing to provide a reason. This 30-day period begins from the date you receive the purchased service.

To exercise this right, you must inform us clearly of your decision within this timeframe. You can do so through:

Conditions for a Valid Cancellation

While we strive for flexibility, certain conditions must be met for a cancellation to be eligible for a refund:

  • Timely Purchase: The services you wish to cancel must have been purchased within the last 30 days.
  • Website Design Specifics: For website design services, cancellation is permitted if the design process remains incomplete after 30 days from its purchase. This ensures that if significant work hasn't progressed within a reasonable timeframe, you have an avenue for cancellation.

Services Not Eligible for Cancellation

It's important to be aware that certain services, due to their nature or commitment level, are non-cancellable and therefore non-refundable once purchased:

  • Web Hosting Packages: This includes web hosting packages that are tailored specifically to your requirements or those purchased as a one-year commitment.
  • Domain Name Registration: Domain names registered for one year are also not eligible for cancellation or refund.

We reserve the right to refuse cancellation of services that do not meet the outlined conditions.

Understanding Your Refund

Once your cancellation request is approved and the returned services (or confirmation of non-usage/ineligibility for the completed work) are processed, HostneTech commits to issuing your refund promptly. Refunds will be processed within 31 days of receiving the validated cancellation. The refund will be issued using the original payment method you used for the purchase, and importantly, without any additional charges to you.

Need Further Clarification?

We encourage you to review this policy carefully before making a purchase. Should you have any questions or require further clarification regarding HostneTech's Cancellation & Refund Policy, our support team is ready to assist you.

You can reach us through:

Access Interfaces

Listed below are the URLs for accessing the various interfaces:

HostneTech values your business and aims to make your experience as clear and fair as possible.